14-Day Return Policy
You have 14 days from receiving your item to request a return. To be eligible, your item must be in its original condition: unworn, unused, with tags, and in its original packaging.
How to Start a Return/Exchange
To initiate a return, please contact us at sales@kicksac.com within 14 days of receiving your item. Once you receive an approval email granting the Return/Exchange, mail the item to: 162 Helena Cir, Littleton, CO 80124. Please note that items returned without prior authorization will not be accepted.
For exchanges, replacement items will be shipped (free of charge) the next business day after we confirm receipt of your returned item.
Damaged or Incorrect Items
Inspect your order upon receipt. If it’s defective, damaged, or incorrect, contact us immediately at sales@kicksac.com so we can resolve the issue.